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Digital journey

Launch borrower journeys faster.

Configure a connected application sequence and carry verified borrower inputs forward from the first interaction to lender submission.

Lending journey
Step 01 of 9

Verify your mobile

Start the application with a verified contact and a recorded borrower action.

Mobile numberVerification codeCommunication consent
Journey builderPersonal loan application
Draft configuration
Selected journey stepMobile Verification
Mobile numberConfigured fieldVerification codeConfigured fieldCommunication consentConfigured field
Next step KYC
Pre-underwriting

Send better-qualified applications to lenders.

Run configured validation and policy steps before a case enters a lender-specific submission flow.

01

De-duplication

Identify repeat application signals before submitting a case into a lender workflow.

02

KYC Validation

Coordinate configured identity checks and carry the verification status forward.

03

Bureau Checks

Request and structure bureau inputs after the required consent step is completed.

04

Bank Statement Intelligence

Convert supported statement data into financial signals for pre-underwriting review.

05

Eligibility

Apply configured product, income and policy criteria before lender submission.

06

Internal Risk Rules

Run LSP-level policy checks before an application enters a lender-specific process.

07

Document Validation

Track the document set and validation states required by the selected workflow.

Multi-lender gateway

Stop rebuilding lender integrations.

Keep the customer journey connected to a governed gateway layer and map each configured lender workflow behind it.

Experience layerYour Customer Journey
Orchestration layerXcelet Integration Gateway
Normalised requestStatus mappingResponse model
Lender ALender BLender CLender D
Normalised status flow Lender-specific data mapping
Lender routing

Route applications through policy you control.

Use configurable inputs and lender-product rules to determine which workflow an application should enter.

Customer profile
Product
Credit profile
Income
Location
Configurable infrastructureRouting Engine

Rules defined around your lender and product setup.

Configured resultMatching lender workflow

Based on the criteria and route priorities your team configures.

White-label experience

Present one consistent borrower experience.

Shape the supported journey surfaces and compliance steps around the implementation agreed with your lending partners.

01

Web Journey

Configure a responsive borrower flow around the products and steps in scope.

02

Mobile App / DLA Capability

Support a branded mobile or DLA journey where it is included in the implementation scope.

03

Brand Configuration

Apply approved identity, content and interface settings across supported journey surfaces.

04

Consent Workflow

Place required consent steps and records within the configured borrower sequence.

05

KFS Workflow

Coordinate KFS presentation and acknowledgement when required by the lender workflow.

06

Customer Status Tracking

Expose supported application-status milestones across the borrower journey.

Operations dashboard

Monitor the funnel across lender workflows.

Give operations teams one illustrative view of applications, lender submissions, outcomes, conversion and distribution.

All values shown are sample data for interface demonstration only.
Operations overviewApplication funnel
Illustrative demo data
Applications1,248Sample application funnel
Submitted to lender986Across configured routes
Approved412Illustrative decisions
Rejected274Illustrative decisions
Disbursed326Illustrative outcomes
Conversion26.1%Sample funnel conversion
Funnel movementSample application stages
Illustrative
Lender distributionSample routed volume
Illustrative
Lender A34%
Lender B29%
Lender C22%
Lender D15%